The Human Machine Guarantee
We are committed to your satisfaction.

Return Policy
If you are not satisfied and would like to return a product, please be aware of the following guidelines:
Refund must be requested within 30 days of purchase date.
Product must have been purchased from The Human Machine website.
Shipping charges are refundable only if products were delivered late or damaged in transit.

Final sale and nonreturnable items
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content.

Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

Special considerations
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to The Human Machine and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at (805) 963-5005.
The Human Machine, LLC
P.O. Box 191
Santa Barbara, CA 93102

Returns lacking proof of purchase.
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Export regulations
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to The Human Machine need to occur within the U.S.
Manufacturer specifications/instructions
We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.

To Request a Return:
Within 30 days of your purchase date, contact Customer Service at (805) 963-5005 or email customercare@thehumanmachine.com
Products must be returned to:
To a Local Office see: https://thehumanmachine.com/contact/
or
The Human Machine, LLC
P.O. Box 191
Santa Barbara, CA 93102
ATTN: Returns Dept.

Questions? Contact Customer Service

Scroll to Top